We knew we needed to make a change if we were going to be able to keep up the outstanding service you deserve. Luckily, the Fintech acquisition gave us some new tech and some new talent to work with!
Here’s how the new system works: when you email [email protected], a “case” is created. The first person available on our team will jump on the case and see it through until it is resolved. If you reply to the same email chain, all the following messages will be linked to that case. If for some reason we determine we need to bring in the more technical team, we’ll connect you with our tier two support team. For any new questions or requests, please send a fresh email to create a new case and email chain!